The Precision Engineering (PE) industry is an important pillar of Singapore’s manufacturing sector contributing about 9 percent of manufacturing output. It also provides crucial support to key industries such as electronics, aerospace, medtech.
Optical Gaging Singapore is a key player in the PE industry and consistently upgrades its employees to acquire niche skills for higher value manufacturing and improve productivity.
The Precision Engineering (PE) Workforce Skills Qualifications (WSQ) is one such training programme. Pursuing the WSQ Graduate Diploma in Precision Measurements and Characterisation has helped its employees to troubleshoot their customers’ queries more effectively. Ms Miko Ong, a customer service officer, estimates her productivity – measured by the response time to their customers has shortened – or the number of service jobs completed has increased by about 10 percent after attending the programme.
“The confidence level of our employees has increased. Also, our response time to customers has shortened,” says Ms Kelly Ho, General Manager, Optical Gaging Singapore.