Hardware Maintenance
HMA Services are offered in three levels to match the measuring envelope and array of sensors to be certified on your system.
Level 1 — covers bench-top video systems with one standard sensor.
Level 2 — covers mid-range floor model systems with up to two standard sensors or one advanced sensor.
Level 3 — covers large travel floor model systems with up to two standard sensors or one advanced sensor.
All three levels include two on-site service visits per year by an authorized Field Service Technician, including:
Standard Sensors | Advanced Sensors |
Video | TeleStar Laser |

 
Preventative Maintenance
Preventative Maintenance includes confirming proper operation of the system motion, optics, lighting and sensors, recommended cleaning and service for all mechanisms, and backing up configuration and parameter files.
Motion
• Check, clean, lubricate and align lead screws / rod drives<
• Scale reader head alignment check / adjustment
• Confirm motion acceleration and velocity within normal range
Optics
• Camera Coaxial & Rotational alignment
• Parfocalization
• Video brightness and contrast
• Zoom lens calibration
• Field of view calibration
Lighting
• Confirm normal operation
Electronics
• Confirm power supply voltages
• Check and clean all filters and fans
Sensors
• Confirm proper operation of all sensors & deployment mechanisms
Documentation
• Record as-found and as-left condition of system
Calibration
• System calibration includes performing a baseline as-found accuracy test for the X, Y and Z-axes, and a calibration of each axis using the recommended artifact.
Motion
• X,Y Accuracy
• X,Y Repeatability
• X,Y Hysteresis
• Z Accuracy<
• Z Repeatability
• Z Hysteresis
Calibration
• Z Cert
• Z Verify
• X,Y Cert
• X,Y Verify
Calibration Report